SBC Training offers 2 levels of the Advice and Guidance NVQ to suit candidates at differing stages of job development. Advice and Guidance NVQs, at levels 2 and 3 are aimed at individuals working in any setting that involves advice and guidance; for example, advice centre’s or training establishments. These qualifications are likely to be suitable for you if you are working as a customer service advisor, help desk advisor or careers advisor. Possible career routes include progression to the role of customer service manager, careers guidance manager or counsellor.

NVQ Level 2

The Level 2 NVQ has been developed for learners working within advice and guidance services who may not be directly involved in advising clients but who interact closely as a first point of contact.

Job roles are likely to include receptionists and administrators but the role will include elements of advice giving, particularly in the early stages of a clients’ interaction with the service.

3 mandatory units must be completed, covering:

1. Support clients to make use of advice and guidance services
2. Interact with clients using a range of media
3. Develop personal performance through delivering customer service

3 optional units must also be completed.

Voluntary Sector

Volunteers for charities supporting a wide range of people in need and for people to gain recognition for the work they do supporting and advising children and families and adults with needs.

Progression for a paid job within the provision you are volunteering in then attain level 3.

This qualification could enable you to perhaps for the first time identify your own development needs.

NVQ Level 3

Developed for learners who provide advice and guidance to clients, this NVQ is most applicable to those offering advice and guidance through a range of services.
This includes government agencies, schools, colleges, universities, prison services, trade unions, voluntary services, charities and human resources departments.

3 mandatory units must be completed, covering:

1. Establish communication with clients for advice and guidance
2. Support clients to make use of advice and guidance services
3. Review own contribution to the service

3 optional units must also be completed.

There are group opportunities to develop knowledge using training to meet organisations objectives and learners needs.