Having Customer Service NVQ is recognised nationally and designed by employers to meet the needs of the modern business. NVQs can be tailor-made, enabling you to zero in on and build up the necessary Customer Service skills that are most widely used in your employment. the skills you need to do your job more effectively will determine which modules to undertake.

What are the advantages of taking a Customer Service NVQ?

• A Customer Service NVQ lets you demonstrate to your employer you have achieved a nationally recognised standard.
• The NVQ assists you in improving your Customer Service skills.
• You can obtain the NVQ qualification quickly and easily while you continue to work.
• The qualification is adaptable enabling you to choose which skills you need to develop to help you in your area of employment.
• The Customer Service NVQs are available at levels 2 and 3 and as the name suggests, is suitable for individuals who deal with customers on a daily basis.

NVQ Level 2

This NVQ is aimed at individuals who have to deliver a continually improving service to customers, but who may not have the responsibility or autonomy to bring about permanent improvements themselves.

The units are constructed of 2 compulsory units and 5 optional units. You will be required to complete a blend of these so that you can attain your Customer Service NVQ Level 2 award.

Mandatory units for Customer Service NVQ 2:

1. Prepare yourself to deliver good customer service
2. Provide good customer service within the rules

NVQ Level 3

This NVQ is aimed at candidates who are in work roles where they have to provide a continually improving service to customers and are able to effect permanent improvements for the benefit of customers and their organisation.

To achieve a full award, candidates must complete 2 mandatory units plus 6 optional units.

Mandatory units for Customer Service NVQ 3:

1. Understand customer service to improve service delivery
2. Know the rules to follow when developing customer service