What is Customer Service?
Working in a customer service role is diverse and rewarding. Business’ reputation is built upon the experience of your customers. Let SBC Training enable you to develop skills that will demonstrate excellent customer service such as questioning, positive engagement and developing an understanding of the employer’s products or services.
Our courses and apprenticeships consist of a blended learning programme which includes online, anytime access learning combined with expert-led classroom training in core topics and self-directed learning.
Browse our list of training courses which includes online courses to find the best course to suit your needs.
The apprenticeship programme has assisted me in gaining work experience, developing and widening skills and knowledge, and helped me gain confidence in a working environment and in myself. SBC Training and my employer have both encouraged me to take up opportunities.
Sophie, Business Administration Apprentice
As a valued business partner for many years, SBC Training provides training in occupational areas right across the organisation. Their staff are knowledgeable, flexible and professional. We can identify the direct impact of their involvement.
Jo Baylis, The Robert Jones and Agnes Hunt Hospital Trust
I could not thank SBC Training enough for getting me to where I am now. My apprenticeship was fantastic and I would recommend the apprenticeship route to anyone.
Jake, Engineering Apprentice
The programme has been well designed to match our technical needs and the apprentices are gaining good skills and knowledge. The trainers enthusiasm is infectious.