Customer Service
Working in a customer service role is diverse and rewarding. A business’ reputation is built upon the experience of its customers. Let SBC Training help you develop essential skills such as effective questioning, positive engagement, and a strong understanding of your organisation’s products or services.
Our courses and apprenticeships feature a blended learning approach, combining anytime-access online modules with expert-led classroom sessions and self-directed study in key areas.
These skills are especially valuable in sectors such as sales. retail, hospitality, estate agency, or indeed any sector were building trust and providing excellent client service are at the heart of its success.
Apprenticeships
Customer Service Practitioner
1 month
Customer Service Specialist
1 month
Our Courses
No Course(s) available.
SBC Training have been a great support to us as a business both in providing excellent candidates for the role and then with their continued support throughout their apprenticeships. The team at SBC Training have always been very approachable and helpful which is great to be able to stay connected with them through our apprentice’s journey. So far, we have had 3 apprentices come to us via SBC Training, 2 of which completed their qualification and have stayed on with the company and the third is well on her way to completing hers.
Ellie Cole, Branch Manager, Howden Insurance
Thank you for your unwavering support, professional assistance and guidance from the very beginning of my training until its successful completion. I truly appreciate the sacrifices you made and the help you extended to me throughout this learning journey. Your collective support has made a significant impact on my progress and I am sincerely grateful to each one of you.
Frank, Adult Care Apprentice
We’ve been thoroughly impressed with the support and professionalism shown by SBC Training in managing our apprentice, Toby. From the outset, they have demonstrated genuine commitment to his development, ensuring he receives high-quality training tailored to both his role and his long-term career goals. Communication with SBC Training has always been clear and proactive, and they’ve made the entire apprenticeship process smooth and stress-free. Toby has grown in confidence and capability since starting his journey with them, and we’re seeing the positive impact of his learning in the workplace every day.
James Redmond, A-Z Engineering Ltd
Pave Aways is proud to work closely with SBC Training to deliver fantastic results through our apprenticeship scheme, careers events, and many work experience opportunities. SBC Training have been a key part of our efforts to tackle the construction skills shortage in Shropshire and the surrounding areas, helping to generate real interest and engagement in what we offer. We value SBC Training's contribution, which aligns perfectly with our commitment to investing in the next generation of talent, building up our team and strengthening the region’s future workforce.
Sabrina Davies, Training and Welfare Manager, Pave Aways
