Sophie Donnelly, an Apprentice with The Robert Jones and Agnes Hunt Orthopaedic Hospital has achieved a complete set of ‘distinctions’ in her Apprenticeship end assessments.
Sophie has been studying with SBC Training following the new style Customer Service Practitioner standard and was one of the first apprentices in the country to be enrolled. The new standards have been developed to strengthen the courses and tailor them more closely to employer requirements. A feature of the new standards is the method of assessment which involves a rigorous end point test. For this Sophie produced an in depth assignment, made an observed presentation and undertook a one to one interview with the examiner achieving distinction in all three components.
Sophie has been training as an administrator with the Hospital Trust working in the Hand and Upper Limb Unit. Allen Edwards, Training Advisor at the Hospital Trust, said "I'd like to say huge congratulations to Sophie on her achievement – her results are excellent and a real recognition of all the hard work she has put in, as well as the support provided by her managers."
Sophie's tutor at SBC Training, Sarah Aramayo, commented "It has been an absolute pleasure to work with Sophie over the last two and half years, seeing her progress from a Level 2 Business Administration Diploma to a Distinction across the board under the new standards in Customer Service as well as a Level 3 Business Administration Diploma. Her engagement and focus in her learning and her determination to succeed is fully reflected in this excellent outcome, as well as her securing a full-time permanent role on her chosen career path. I'm really proud of her."